Wallace Chrysler Jeep Dodge Ram

Full information about Establishment, car repair and car dealer "Wallace Chrysler Jeep Dodge Ram" at 2755 Southeast Federal Highway, Stuart, FL 34994. You may find here reviews, address, phone number, website, work hours and etc.

Contacts

Address:
2755 Southeast Federal Highway, Stuart, FL 34994
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Phone number:
+1 772-220-3600

Website:
wallacecjd.com

Categories:
Establishment   Car repair   Car dealer  

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Reviews

  • Bryan Kummerlen
    Aug, 20 2018
    ★ ☆ ☆ ☆ ☆
    Wow, this place has some great reviews so I decided to try them for an airbag recall. What a disappointment. I have to admit I am not a big fan of dealer service departments so I was skeptical from the get go.

    This was a recall, so it is something "they" screwed up, not something I did. Therefore, they should bend over backwards to make it convenient for me. I told them I was willing to wait 3-4 hours for the repair. I am not going to drop the car off for the day and have some one pick me up and drop me back off at the dealership. Once again, I am not bothering friends or family for a ride to and from the dealership. I think giving them 4 hours for a repair is reasonable. If you can not get it done, then provide me with a loaner car or shuttle me home. Unfortunately my house was too far so the shuttle was not an option. I talked to 3 people at the dealership. I gave them multiple dates I could bring the car in. The only caveat was I could not leave the car and was willing to wait up to 4 hours. They could not figure it out. The lady from the service department told me I could drop the car at 10am, but the techs go to lunch at around noon so there was no guarantee on them completing the job before lunch. This applied to any date. Really? How about this for a solution: I bring the car in on any date when you open, assign a tech to complete the recall work and then we are done. Pretty simple, but not for these geniuses.

    At the end of the day I was hoping to find a dependable auto dealership service department. Not sure of the quality of their work, but their customer service is sub par to say the least. They missed an opportunity to gain a customer. If this is how they handle a simple recall, I can not imagine how they handle major repairs.
  • Keith Lozott
    Jul, 19 2018
    ★ ★ ★ ★ ★
    The customer service I experienced at Wallace Dodge Jeep was great. The deal went quickly with limited haggling. The Jeep Cherokee I purchased 3 years old but was the cleanest car I've purchased. I would definitely buy there again.
  • Lincoln Walker
    Jun, 08 2018
    ★ ★ ★ ★ ★
    Had my car towed in for transmission problems. Ended up having the trans rebuilt didn't want to spend that much but am thankful for Brian and his service staff. This is an example of A top notch service department, these guys went above and beyond. Had extra work done while in the shop, and they didn't miss a beat having my car ready.

    I was shocked at the turn around time, when I called to follow up, my car was ready well beyond the promise time. I will come back to Brian and his team for everything and I recommend anyone else to do the same. They deserve 10 stars for their work, service, being curtious, and professionalism. That k you so much for getting me back on the road with no interruptions.
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